Privacy Policy
At FEMCH, we are 100% committed to protecting your privacy and security. We are customers ourselves of FEMCH, so we totally appreciate and respect how important privacy is.
For all FEMCH services, the data controller — the company that’s responsible for protecting your privacy — is Femch Limited.
- How we use your information
- Sharing your information
- Marketing messages
- Seeing adverts for FEMCH online - Keeping your information safe
- Your rights
- Changes to how we protect your privacy
How we use your information
We use your information in a number of different ways, depending on the information. The information below details what we do and why we do it.
This includes your personal details such as your name, date of birth, gender, address, email address, social media handle, marketplace username, and phone number. This can also include your device history on our websites/apps, and any linked accounts (e.g. social media), alongside any contact history with us, including what you’ve said to us — for example, by email, on instant chat, on social media, in a private message, or if you contact us by phone.
This also includes your payment information - including your chosen payment method, for example, your card details (don’t worry we don’t keep the security code), and also your purchase history and saved items.
This also includes your feedback, and any responses to surveys and competitions.
This may also include your body size and shape or your skin type, or other personal details, but only if you choose to tell us this.
| What we do: | Why we do it: | Why we need to do it: |
|---|---|---|
| Identify you when you visit our website or contact us. | Checking your identity helps us keep your information safe from fraudsters. | Legally, we have to do this, and it's important for us. |
| Ensure that your purchases can be delivered to you. | It’s essential to use your name and contact details to send your order. | It’s an important part of our contract commitment to you. |
| Send you account and service updates, and updates to our Terms & Conditions and order confirmations. | To keep you informed of any changes to FEMCH services. | Legally, we have to do this; it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated. |
| Send you order updates by text or email. | So you know when your order is due to arrive. | It’s an important part of our contract commitment to you. |
| Manage your participation in any promotions, offers, or discount schemes you choose to participate in. | To ensure you receive any discounts or offers relevant to you at the time, e.g.. student discounts. | We will treat this as an important contract commitment to you if you choose to participate. |
| Direct you to the right part of our website. | To get you to the products you want faster. | It’s important to us that you get the best out of your FEMCH shopping experience. |
| Send you information about our products and services. | We like to keep you up-to-date and help you get the best from our products and services. | It’s up to you to choose when you hear from us and what you hear about, but it’s also important for us to tell you about the best products and services we have to offer! |
| Send you surveys and ask for other feedback. | For you to tell us what you think and how we're doing. | It’s up to you to choose when you hear from us and what you hear about, but it’s also important for us to tell you about the best products and services we have to offer! |
| Use a third-party to help make recommendations about product suggestions. | We want you to love the products you buy from us - to help you get the right size or suggest a skincare product. | It’s important to us that you find the right products for you. |
| Take payment, and give refunds. | After all, we can’t give our goods away for free! | It’s important to us and an important part of our contract commitment to you. |
| Keep a record of any financial transactions with you. | We need to know what you have paid for (and we have to tell the tax man about our income too)! | Legally, we have to do this. |
| Provide customer service and support. | To aim to provide a great service. | It’s an important part of our service and also part of our contract commitment to you. |
| Keep records of your communication with us, including emails, chat, social media, private messages, and call recordings. | To provide customer service, support, and meet our contractual commitments to you. | It's a part of our contractual commitment to deliver quality service and support. |
| Information about your previous purchases, searches, saved items, and preferences. | To help you track your favourite items, inform you of new availability, and enhance your shopping experience. | It's essential for providing a personalised shopping experience and for processing returns. |
| Keep data on how you use our website/app, including your IP address, device type, pages visited, and product views. | To identify you, improve our website, customise default settings, send product information, and show targeted ads. | Necessary for enhancing your shopping experience, maintaining security, and complying with legal requirements. |
| Access your social media handle and publicly available information when you use social media accounts to log in. | To simplify the login process and provide a seamless shopping experience. | Ensures a convenient user experience. |
| Keep feedback and competition entries, occasionally including personal details. | To gauge customer satisfaction, improve our service, and manage competitions. | Your participation is voluntary, and it's part of our commitment to enhancing your experience. |
| Maintain a unique customer ID for identification purposes. | To uniquely identify you and provide an optimal customer experience. | An essential part of our contractual commitment to you. |
Fraud Prevention & Detection
We use the collected information to prevent and detect fraud, which is essential for protecting you and upholding our contractual commitments.
Personalising your FEMCH experience
We use the data above to enhance your shopping experience and show you products and services we think you'll love.
In summary, FEMCH collects and uses your information for the purpose of delivering an exceptional shopping experience, whilst ensuring legal compliance and security. Your privacy and data protection are important to us.